Zayra NS
Effective Date: 22 October 2026
We understand that shopping plans can change. This policy explains how customers may cancel orders placed through Zayra NS.
Cancellation Before Dispatch
Customers may request cancellation at any time before an order has been dispatched.
To request cancellation, contact Zayra NS through our Contact Us page and provide the relevant order number.
Once cancellation is confirmed, any payment already received will be refunded in accordance with this policy.
Cancellation After Dispatch
Orders already dispatched may not be eligible for cancellation while in transit.
Customers may request a return after delivery where eligible under our Return & Refund Policy.
This does not affect statutory rights relating to defective, incorrect or otherwise non-conforming goods.
Personalized or Customized Products
Where Zayra NS introduces personalized products, cancellation restrictions may apply once customization or production has begun, provided those restrictions are clearly disclosed before purchase and are lawful.
Cancellation by Zayra NS
We may cancel orders where fulfillment is impossible due to product unavailability, delivery restrictions, failed payment verification or other legitimate operational reasons.
Customers will be informed of any cancellation. Payments already received will be refunded where the order cannot be fulfilled.
Cancellation Refund Timeline
Approved refunds will be initiated within 7 business days of cancellation confirmation.
Actual receipt of funds may depend on the bank or payment provider.
Cancellation Assistance
For cancellation assistance, please contact Zayra NS through our Contact Us page.