Refund policy

Return & Refund Policy

Zayra NS

Effective Date: 22 October 2026

At Zayra NS, we believe shopping should be a delightful experience. We take care in selecting, handling and packaging our products, and we aim to resolve any concerns fairly and promptly.

Return Eligibility

Customers may request a return of eligible products within 7 calendar days of delivery.

For a change-of-mind return, products must be unused, unworn, undamaged and in their original condition, with tags, packaging and accompanying accessories intact.

Proof of purchase or an order number is required.

Products With Special Return Conditions

Certain categories may not qualify for change-of-mind returns, including:

Customized or personalized products.
Earrings or other hygiene-sensitive products where a clearly disclosed hygiene restriction applies.
Products specifically identified as final-sale items, where permitted by law.

Any category-specific restrictions will be disclosed before purchase.

These restrictions do not affect legal remedies for defective, damaged, misdescribed or incorrectly supplied products.

Damaged, Defective or Incorrect Products

If an item arrives damaged, defective or different from the product ordered, contact Zayra NS through the Contact Us page.

Include the order number, a description of the issue and available photographs.

Zayra NS will review the complaint and provide an appropriate remedy under applicable consumer protection law, which may include replacement, repair or refund.

How to Request a Return

Customers can submit a return request through our Contact Us page.

Please include your order number and reason for the return. Our team will review the request and provide further instructions.

Do not dispatch a return before receiving return instructions.

Return Shipping Costs

For approved change-of-mind returns, customers are responsible for arranging and paying for return shipping unless Zayra NS agrees otherwise.

For defective, damaged or incorrectly supplied products, return shipping costs will be handled in accordance with applicable consumer protection law.

Refunds

Approved refunds will be initiated within 7 business days after the return has been received and assessed, or after cancellation approval where no return is required.

Refunds will ordinarily be issued to the original payment source where technically possible.

For manual UPI or bank-transfer payments, Zayra NS may request verified payment details to process the refund securely.

The time required for the money to appear in the customer's account may depend on the receiving bank or payment provider.

Exchanges

Exchanges may be offered subject to product availability and inspection. Where a replacement is unavailable, an appropriate refund or alternative remedy will be offered.